A Guide to Computer User Support for Help Desk and Support Specialists
| Pris: | 1,390 kr |
| Bandtyp: | Paperback |
| Antal sidor: | 688 |
| ISBN: | 9781285852683 |
| Utgivningsdatum: | 20140923 |
| Språk: | Engelska |
| Upplaga: | 6 |
| Författare: | Beisse, Fred |
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse’s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client’s specific needs, train end-users and even handle budgeting and other management priorities.
This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Leading HelpSTAR® and Microsoft® Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
