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A Guide to Computer User Support for Help Desk and Support Specialists

Pris: 728,00 kr
Bandtyp: Paperback
Antal sidor: 688
ISBN: 9781285852683
Utgivningsdatum: 20140923
Språk: Engelska
Upplaga: 6
Författare: Beisse, Fred


Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse’s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client’s specific needs, train end-users and even handle budgeting and other management priorities.

This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Leading HelpSTAR® and Microsoft® Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
A Guide to Computer User Support for Help Desk and Support Specialists

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